Google 評論匯出工具

下載任何商家的每則 Google Maps 評論 — 含星等、照片、店家回覆與時間戳記 — 至 Excel、CSV 或 JSON。

Common workflows

Reputation reporting — pull all reviews from the last quarter, count by rating bucket, and chart trend over time.
Competitor benchmarking — export your top 3 competitors' reviews and diff sentiment / common complaints / response rate.
Local SEO audits — for multi-location brands, export each location's reviews and identify the worst-performing ones to coach.
Owner-response gap — filter for reviews where owner_response_text is empty — those are the ones the brand never replied to.
Bad-review triage — filter rating ≤ 2 and route to your customer-success team via Zapier or webhook.
UGC content — pull 5-star reviews with photos to feed into your testimonial gallery (subject to Google's UGC ToS — get reviewer permission for republication).
Aggregator listings — power your own "best businesses in [city]" page with fresh review data via the API.

About the timestamps

Google Maps doesn't expose exact ISO timestamps in its public review surface — only a relative string like "2 weeks ago" or "5 months ago". The created_at_estimated column is our best-effort conversion at export time. For exact precision (which can matter for legal record-keeping), use the official Google Business Profile API on businesses you own.

Common Google Maps URL formats

https://www.google.com/maps/place/Business+Name/@lat,long,17z/... — the most common URL after searching a business
https://goo.gl/maps/... / https://maps.app.goo.gl/... — short links from "Share" buttons; both work.
https://www.google.com/maps?cid=12345678901234567890 — the canonical CID URL; works.

Plan limits

Per-export size scales with your plan. Free (no signup): up to 100 reviews per business. Personal: 5,000. Premium: 50,000. Business: 250,000 — see pricing for the full feature comparison and API tiers for the API-specific limits.

FAQ

Google Reviews Exporter — FAQ

Is the Google reviews exporter free?

The free tier (no signup) returns up to 100 reviews per business as XLSX. Larger exports and CSV/JSON require a paid plan: Personal 5,000, Premium 50,000, Business 250,000. See pricing.

Are timestamps exact or approximate?

Approximate. Google's public review surface only shows a relative string like "2 weeks ago" — we convert it to a UTC timestamp at export time, but it isn't exact. For exact precision, use the official Google Business Profile API on businesses you own.

Are owner responses included?

Yes. Each review row has owner_response_text and owner_response_at_estimated fields. Empty when the business never replied — useful for finding response-rate gaps.

Are photos included?

The photo URLs are included in a photos column. Click any URL to open the original on Google Maps. We don't download the image bytes themselves — that would multiply file size and trip Google's rate limits.

Can I export reviews from many businesses at once?

Yes — bulk URL upload on a paid plan processes each URL as a separate export and bundles the resulting files in one ZIP (one file per businesses). Useful for multi-location brands and competitor benchmarks.

Will Google notice that I exported?

No. We read the public review list the same way an unauthenticated browser would — nothing is logged on the business owner's side.

What about reviews in other languages?

Included as-is, with Google's detected language code in the language column. We don't translate (translation would change the data) — pipe through ChatGPT or DeepL after export if you need English.

Is there an API?

Yes — the same export pipeline is exposed as a JSON-over-HTTP API on Premium and Business plans. See API tiers for limits.