Filter at source via Trustpilot URL params
Trustpilot's URL accepts query params we'll honour during export:
?stars=1,2 — only 1-2 star reviews (negative-review triage)?stars=4,5 — only positive reviews (UGC pull)?languages=en — single-language exports for cleaner ChatGPT analysis?sort=recency — chronological order in the export?dateRange=last30days — narrow to a recent window
Common workflows
- NPS / detractor analysis — filter to
rating ≤ 2, run sentiment / topic clustering on the body to find common complaint themes.
- Reply-rate audit — count reviews where
business_reply is empty — those are the ones the brand never engaged with. Critical for SEO/Trustpilot rank.
- UGC content pull — filter to
rating = 5, take a sample for testimonial galleries (subject to Trustpilot's UGC guidelines and reviewer permission).
- Competitor benchmarking — bulk-export your top 3 competitors' reviews and compare avg rating, complaint patterns, and reply rate.
- Trustpilot Score forecasting — track avg rating over time on a per-week basis (Trustpilot's own UI doesn't surface this clearly).
- Customer success archives — schedule weekly exports for every relevant business profile so your team has a fresh dataset every Monday.
Plan limits
Per-business size scales with your plan. Free (no signup): up to 100 reviews per business. Personal: 5,000. Premium: 50,000. Business: 250,000 — see pricing for the full feature comparison and API tiers for the API-specific limits.
FAQ
Trustpilot Reviews Exporter — FAQ
Is the Trustpilot reviews exporter free?
The free tier (no signup) returns up to 100 reviews per business. Larger reviews and CSV/JSON require a paid plan: Personal 5,000, Premium 50,000, Business 250,000. See
pricing.
Are timestamps exact?
Yes — Trustpilot exposes ISO 8601 timestamps on its public review surface, unlike Google Maps or Amazon. The export uses them verbatim.
Are business replies included?
Yes — business_reply and business_reply_at_utc columns. Empty when the brand never replied — useful for reply-rate audits.
Can I filter by rating, language, or date at export time?
Yes — Trustpilot's native URL parameters are honoured. Use ?stars=1,2 for negative reviews, ?languages=en for single-language exports, ?dateRange=last30days for windows.
Are verified-invitation reviews flagged?
Yes — verified_invitation column.
Will Trustpilot notice that I exported?
No. We read public review pages the same way an unauthenticated browser would. Nothing is logged on the business profile owner's side.
Can I export reviews from many businesses at once?
Yes — bulk URL upload on a paid plan processes each URL as a separate export and bundles the resulting files in one ZIP (one file per companies). Useful for competitor benchmarking.
Can I schedule recurring exports?
Yes — paid plans support cron-style schedules with delivery to S3, Google Drive, or webhook.
Is there an API?
Yes — the same pipeline is exposed as a JSON-over-HTTP
API on Premium and Business plans.